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Holiday Inn & Suites Gajah Mada: 4-Star Comfort & Luxury in Jakarta
- Jenn & Leon
- Jul 14, 2023
- 15 min read
Updated: 3 days ago
A great location in central Jakarta, the 4-star Holiday Inn & Suites offers a remarkable hospitality experience that combines comfort, convenience, and a touch of luxury.
With its prime location and an array of amenities, this hotel stands out as our top choice for both business and leisure travelers visiting Indonesia's bustling capital.
Our experience here during an 8-night stay was fantastic, and we cannot speak highly enough of the staff and their service.
From the moment we arrived, we were made to feel special, and the whole team has left an indelible mark on our souls that we will not forget.
There is so much to get into here, so let's dive right in!
Read on for our highlights, the awesome food we had, a look at TWO different rooms, how to find Holiday Inn & Suites, and our hotel experience rating.
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Our Holiday Inn & Suites Jakarta Highlights
After spending time in Bali and Borneo, it seemed fitting to end our adventure in the soon-to-be replaced capital city (it is moving to Nusantara).
We were already on a major high after the amazing warmth and kindness we received from the lovely Blue Sky Hotel in Balikpapan, and we are very pleased to say that it was no different here.
We would go so far as to say that Holiday Inn & Suites offered us some of the most exceptional service we have ever gotten!
The hotel is very modern and beautiful, and we were impressed with the front-end security and staff right from the moment we arrived.
Check-in was a breeze, the staff were friendly and attentive, and we found the lobby to be bright and inviting.
From the elevators to the hallways, the rooms to the lounges, the rooftop to the gym, everything was super clean and modern.
The hotel does have a luxurious feel, and we felt calm and relaxed.
On our final night, we were offered an even larger room as an upgrade, which was super nice too.
The staff at the Holiday Inn & Suites delivered on the hotel's promise of offering exceptional service.
They went above and beyond in many cases!
For example, when discussing our upgrade with one of the managers over WhatsApp, Jenn mentioned Leon was not feeling very well.
Within a few minutes, they sent a warm pot of tea to the room!
After a long day shopping at the Grand Indonesia, when we returned, we took a moment to rest our feet in the lounge in the lobby.
The shift managers were having a meeting at the table, and when they noticed us, they took the liberty of sending over a waiter to offer us any drink from the menu.
Another awesome touch!
On return to our room after another outing, this time at Taman Mini Indonesia Indah, we found ourselves greeted with a plate of mini desserts and a cute note welcoming us back.
Honestly, one couldn't make it up! We were feeling just so blessed and grateful.
Our final highlight was the exceptional service we received at the daily breakfast buffet.
The head chefs and restaurant managers could not have done more to enhance our experience.
We were offered coffee every morning the moment we arrived, special drinks were made just for us and brought to our table, and the head chefs (Yadi and Jimmy) even took the liberty to make us special desserts and even a mini pizza that was not available at the buffet.
All of their own back!
So friendly, so kind, and just fantastic representatives of the hotel and the Holiday Inn brand.
The hotel may be classed as a 4-star, but it certainly felt like a massive FIVE for us!
Read on for a more detailed review of the rooms, the food, and other facilities.
The Rooms at Holiday Inn & Suites Jakarta
⪢ King-Size Room with City View
These upscale hotel rooms were our home for the first 7 nights.
It was very tastefully decorated, exuding a modern ambiance.
The bed, one of the most important items of any room, was just fantastic.
Super comfortable and gave us some excellent night sleeps.
The room offered us wonderful views of the city, along with daily sunsets that really could not have been any better.
Alongside that, it came equipped with everything we needed, from international plug sockets to a smart TV.
The room comes with a mini-fridge, tea & coffee, a safe, dressing gowns, slippers, a hairdryer, and even a welcome fruit bowl.
The bathroom was stocked with Dove Shampoo and body wash, hand wash and lotion, and a range of other complimentary toiletries.
It felt like every consideration had been given here, and we were thoroughly impressed!
The WIFI is crucial for us since we work online, and with speeds of 100mbps for both upload and download, we have no complaints.
It did disconnect a few times, but quickly reconnected. We also prioritize effective air-conditioning, and this was excellent as well.
⪢ One Bedroom Suite with City View
On our last night, we were generously upgraded to the adjacent room, which was a one-bedroom suite.
The additional space was charming, featuring a fully furnished living room area and a much larger bathroom and shower.
Just as with the other room, it was very comfortable, and having the separate rooms is a nice bonus if you work online and need privacy for video calls.
We are thankful for the upgrade and may well consider this option when we return, if we decide to teach online while here (we are both ESL teachers with Cambly).
The Food at the Duta Restaurant & Duta Lounge
Holiday Inn & Suites Jakarta takes pride in its culinary offerings, featuring a variety of dining options to satisfy every palate.
From sumptuous international cuisine at the all-day dining restaurant to delectable Indonesian delicacies, you can embark on a gastronomic journey without leaving the premises.
Situated on the 3rd floor, the Duta Restaurant offers a buffet for breakfast from 6 am to 10 am, and for dinner from 6 pm to 10 pm.
The restaurant boasts a modern and comfortable atmosphere, with a wide variety of food and drink options available.
The cuisine here is primarily Indonesian with a Western influence.
Our stay included breakfast, and we thoroughly enjoyed each one during our 8-day visit.
The coffee is excellent as well, which is crucial for us coffee enthusiasts!
The highest praise we can offer Duta Restaurant, and its counterpart Duta Lounge, is that the service is outstanding.
The staff are incredibly friendly and talkative, always willing to go above and beyond to make us feel welcome.
We were often served special drinks or food items without even requesting them. Our favorites were noted and remembered the following day.
We felt incredibly special!
We formed friendships that we still maintain and are eager to see again on our next visit.
Jimmy, one of the head chefs, even presented Jenn with a box of chocolates as a gift at the end of our stay. Simply pure class!
Holiday Inn & Suites Features & Facilities
⪢ Swimming Pool
The swimming pool is located on the 8th floor, on the same level as the Gym.
The views of the city here are fantastic, and there are plenty of tables, loungers, and even a small bar area.
It is a nice place to relax, and a nice outdoor space to enjoy away from the hustle and bustle of the ground-floor spots.
⪢ Meeting & Event Spaces
With its state-of-the-art facilities and versatile event spaces, Holiday Inn & Suites Jakarta is an ideal choice for conferences, meetings, and social gatherings.
Whether you're hosting a small business meeting or planning a grand celebration, the hotel's dedicated events team is committed to ensuring a seamless experience from start to finish.
⪢ Gym & Spa
Guests seeking relaxation and rejuvenation can indulge in the hotel's wellness facilities, including a fully equipped fitness center and a luxurious spa.
Take a dip in the sparkling swimming pool, work up a sweat in the gym, or pamper yourself with a range of treatments designed to soothe the body and mind.
⪢ The Duta Lounge
The Duta Lounge, located within Holiday Inn & Suites Jakarta, is a sophisticated, stylish, and inviting space that offers a relaxed atmosphere for guests to unwind and socialize.
With tasteful decor and cozy seating, the lounge provides a comfortable environment for both business meetings and casual gatherings.
You can enjoy a good selection of beverages here, including coffee, tea, mocktails, and shakes.
There is no alcohol available, however.
Also, and rather surprisingly, this is a smoking area, although only in the front part, with the back seating area no smoking.
The dedicated staff here ensures a personalized service and a hospitable experience.
There is an a la carte food service here too, and we did enjoy that a few times!
Prices are a little high, but the portion sizes are generous and the quality is great.
⪢ Citywalk Mall
Citywalk Mall, conveniently located next to Holiday Inn & Suites Jakarta and accessible directly from the hotel lobby, is a new shopping and entertainment complex.
This vibrant destination offers a few fashion outlets and ATM's, and seems to have many units which are on their way to being opened.
The key feature of the mall is its wide selection of dining options, from local Indonesian cuisine to international flavors, ensuring a delightful (and very affordable) culinary experience.
Open from 9 am to 9 pm, you can enjoy the ambiance of the well-air-conditioned indoor space and relax in the array of seating areas.
Watch More From the Holiday Inn & Suites on YouTube
Check out all the reasons we loved our stay at the Holiday Inn and Suites Gajah Mada Jakarta, Indonesia, in this Indonesia Travel Vlog.
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How to Get to Holiday Inn & Suites Hotel in Jakarta
To reach Holiday Inn & Suites in Jakarta, Indonesia, you have a few transportation options depending on your starting point:
By Air
If you are arriving from an international destination, the most convenient way is to fly into Soekarno-Hatta International Airport, which serves Jakarta.
Upon arrival, you can take a taxi or arrange for a hotel transfer to Holiday Inn & Suites.
The hotel is approximately 35 kilometers (22 miles) from the airport, and the journey usually takes around 45 minutes to 1 hour, depending on traffic conditions.
You can expect to pay around 200-250,000 IDR.
By Train
If you are traveling within Indonesia or from nearby cities, you can consider taking a train to Jakarta.
The city is well-connected by rail, and the main train station is Gambir Station. From Gambir Station, you can hire a taxi or use ride-hailing services to reach the hotel.
By Car
If you are traveling by car, you can use GPS or navigation apps to guide you to the hotel's address.
Holiday Inn & Suites Jakarta is situated in the city's central business district, specifically at Jl. Gajah Mada No. 211, Jakarta 11120, Indonesia.
It is advisable to plan your route and consider the traffic conditions, especially during peak hours.
By Public Transportation
Jakarta has an extensive public transportation network, including buses, the TransJakarta Bus Rapid Transit system, and the MRT (Mass Rapid Transit).
You can utilize these modes of transportation to reach a nearby station or bus stop close to the hotel. From there, you can take a taxi or walk to Holiday Inn & Suites.
We recommended checking the hotel's website (link below) or contacting your concierge in advance to inquire about any specific transportation options or assistance they may provide for guests arriving at Jakarta.
⪢ Book Your Stay
🎟️ Make your reservation here
⪢ Contact Information for Holiday Inn & Suites Gajah Mada
● Address: Jl. Gajah Mada No.211, RT.14/RW.1, Glodok, Kec. Taman Sari, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11120, Indonesia
● Phone: +62 21 29776800
● Website: ihg.com/holidayinn/hotels
Our map offers a user-friendly interface that allows you to zoom in and out, providing a comprehensive view of the area and enabling you to identify the most convenient hotel options based on your current location or desired destination.
Things to Do in the Area Near Holiday Inn & Suites Jakarta
⪢ See the National Monument
The National Monument (Monumen Nasional / Monas) is a 132-meter-tall obelisk that is a symbol of Indonesian independence.
It is located in the center of Merdeka Square, which is a popular spot for tourists and locals alike.
⪢ Explore the Jakarta History Museum (Fatahillah Square)
Jakarta History Museum is housed in a beautiful colonial building that was once the city's town hall.
The museum exhibits artifacts that tell the story of Jakarta from its founding to the present day.
⪢ Shop at Grand Indonesia
Grand Indonesia is a luxury shopping mall that is home to over 600 stores, including international brands like Louis Vuitton, Gucci, and Prada.
There are also several restaurants and cafes in the mall.
We had a great time here, finding Arsenal shirts, getting a haircut, and doing some general clothes shopping.
Prices are not bad, given that it is a major shopping hub.
⪢ Visit the Chinatown Market
The Chinatown Market is a great place to buy souvenirs, clothes, and food.
The market is located in the heart of Jakarta's Chinatown district, and it is open from morning to night.
It is just a short walk away from the hotel.
At the time of writing, the pedestrian walkways and roads are undergoing significant reconstruction, so be aware that it might be difficult to get around at busy times.
Our Experience Ratings
Holiday Inn & Suites Jakarta
Holiday Inn & Suites Jakarta offers a captivating blend of comfort, convenience, and warm hospitality.
Whether you're visiting for business or leisure, this hotel promises an unforgettable stay in the heart of Jakarta.
Immerse yourself in the city's vibrant culture and enjoy the impeccable service, modern amenities, and a truly remarkable experience that only Holiday Inn & Suites can provide.
Cleanliness
A key element of any hotel ranking, whilst we are not fussy, we do find this very important. And Holiday Inn delivers on this with aplomb.
The rooms were spotless, as was the lobby area, corridors, and dining spaces. The Gym was also very clean, and the pool area was well-maintained.
Hand sanitizer was also available by every elevator and in the restaurants. Top marks!
Cost & Value for Money
At CAD 65 per night, including breakfast, this hotel is a superb value. It almost felt like we paid too little in a way, given the exceptional service and facilities.
We would not hesitate to book this again!
Food & Drink
The breakfast buffet has a good variety of options, including cereals, local Indonesian food, some western options, and a good selection of fruits and salad.
There is also a nice selection of pastries and barista-served coffee, along with juices and water.
Overall, everything was super tasty, kept warm, and well looked after by the restaurant staff.
You are also able to purchase a buffet dinner option, although it is a tad on the pricey side at 200,000 IDR per person.
Aside from the buffet, we also tried the a la carte Duta Lounge on the ground floor for dinner, and again, the food was spot on, albeit served a tad lukewarm rather than piping hot on both occasions we ate there.
Overall, the food is excellent, a bit on the higher end of the price scale for what you can get in Jakarta, but given the service, quality, and everything that comes with it, we highly recommend exploring the options.
One thing to note is that alcohol is not served here, and cannot be openly consumed in public spaces (if purchased elsewhere) as the hotel is not licensed.
Location
The location of the Holiday Inn & Suites is pretty convenient in terms of the distance between some fairly popular attractions.
Depending on traffic, it is only 15-20 minutes away from the Grand Jakarta Mall, and walking distance from Chinatown.
It is easy to locate for taxi drivers and has an off-road, guarded entrance.
There are currently major construction works on a new subway line outside the hotel, which should be completed by 2026.
When done, the road conditions and walkways should be improved, which will make traffic conditions better coming up to the hotel, as this is perhaps the only slight negative here.
Service
Perhaps of all of the factors, it is for service that we reserve the highest praise.
We were kind of blown away by just how attentive and friendly the staff were here.
We have documented this throughout this post, so we will just state it one final time here... it was fantastic.
From the managers to the servers, the room-care staff to the front-end security, everyone is a true credit to the hotel.
Major thumbs up, and a major reason why we will most certainly return to this hotel again!
FAQ: Holiday Inn & Suites Gajah Mada – Jakarta
Where is the hotel located?
Holiday Inn & Suites Gajah Mada is situated in West Jakarta, within easy reach of Chinatown (Glodok), Kota Tua (Old Town), and Central Jakarta. It’s well-positioned for both sightseeing and business travel.
What room types are available?
The hotel offers a variety of rooms, including:
● Standard Rooms
● One-Bedroom Suites with kitchenette
● Two-Bedroom Suites for families or longer stays
.
All rooms come with modern decor, high-speed Wi-Fi, and floor-to-ceiling windows.
What amenities does the hotel offer?
Key amenities include:
● A rooftop infinity pool with Jakarta views
● 24-hour fitness center
● On-site restaurants, including Duta Café & Restaurant
● Business center and event space
● Underground parking and concierge service
💡 The self-service laundry and in-room kitchenettes are great for digital nomads and long-stay travelers.
Is breakfast included?
It depends on your booking. Some rates include breakfast, served at the on-site restaurant with a mix of Western, Indonesian, and Asian options.
It’s also available to purchase separately.
How far is it from Jakarta attractions?
● 10 mins to Kota Tua (Old Town)
● 5 mins to Glodok Chinatown
● 20–30 mins to Monas and Central Jakarta (traffic dependent)
Is the hotel good for families?
Yes. The spacious suites, child-friendly pool, and convenient location make it a solid option for families. Cribs and extra beds are available on request.
What’s the check-in/check-out time?
● Check-in: From 3 pm
● Check-out: Until 12 pm
💡 Early check-in or late check-out may be available on request.
Is the area around the hotel safe and walkable?
Yes, the surrounding area is relatively safe and bustling during the day, though sidewalks may be uneven.
There are local restaurants, street food vendors, and malls within walking distance.
Are airport transfers available?
The hotel can arrange private airport transfers at an additional cost.
Jakarta’s Soekarno-Hatta International Airport is about 45–60 minutes away by car, depending on traffic.
Do they accommodate digital nomads or long-stay guests?
Absolutely. The Wi-Fi is reliable, rooms have comfortable workspaces, and suites with kitchenettes and laundry access make it ideal for longer stays or remote workers.
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