UPDATED: 09/07/2025
This Privacy Policy describes how and when we, Jennifer David & Leon Gregori, operating as Closer Lives Inc and Closer Lives Emporium ("we," "us," or "our"), collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through www.closerlives.com or its related sites and services.
We are based in Canada and sell mainly to buyers in the United States, Canada, and the United Kingdom, but also offer our items for sale worldwide.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy, Facebook, Instagram, or any third-party services you may otherwise access.
For information on their privacy practices, please refer to their respective privacy policies.
For information regarding our terms of service, please visit:
For information regarding our use of cookies, please visit our Cookie Policy
For information regarding our use of affiliate links, please visit our Affiliate Disclosure
1. Personal Information We Collect
To fulfil your order, you must provide us with certain information (which you will have authorized to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.
The provision of this information is necessary for us to process and complete your purchase. If you choose not to provide this essential information, we may not be able to fulfill your order.
You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly. This additional information is provided voluntarily.
2. The Legal Bases We Rely On to Collect, Use, and Share Personal Information
We rely on several legal bases to collect, use, and share your personal information, as needed:
To provide our services: Such as when we use your information to fulfil your order, to settle disputes, or to provide customer support. This processing is necessary for the performance of a contract with you.
With your affirmative consent: Which you may revoke at any time, such as by signing up for our mailing list.
To comply with a legal obligation or court order: Or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
For the purpose of our legitimate interests: If those legitimate interests are not overridden by your rights or interests, such as providing and improving our services, preventing fraud, or ensuring the security of our systems.
We use your information to provide the services you requested and in our legitimate interest to improve our services.
3. The Third Parties With Whom We Share Personal Information
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service Providers: We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies, payment processors, and analytics providers. We will share your personal information with these third parties, but only to the extent necessary to perform these services and in accordance with contractual agreements that require them to protect your data.
Business Transfers: If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with Laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Affiliate Marketing Partners: In the context of our use of affiliate links, we may share certain information with our affiliate partners or networks (e.g., the merchant whose product we are promoting) to track referrals and attribute commissions. This may involve the use of cookies or other tracking technologies. We only share the minimum necessary data for these purposes. Please see our "Cookies and Tracking Technologies" section for more details.
4. The Length of Time We Keep Personal Information (Data Retention)
We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy.
However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.
We will generally keep your data for 4 years.
5. International Data Transfers
We may store and process your information through third-party hosting services in the US and other jurisdictions.
As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
If we transfer information about you outside of the EU/UK, we rely on legally recognized safeguards such as Standard Contractual Clauses (SCCs) or the EU-US Data Privacy Framework (if applicable and certified) as the legal basis for the transfer. We ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.
6. Your Rights Regarding Our Use of Your Personal Information
If you reside in certain territories, including the EU/UK and California, you have a number of rights in relation to your personal information.
While some of these rights apply generally, certain rights apply only in certain limited cases. We will describe these rights below:
For EU/UK Residents (GDPR):
Access: You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete: You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
Complain: If you reside in the EU/UK and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For California Residents (CCPA/CPRA):
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which that information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the categories of personal information that we have sold or shared or disclosed for a business purpose.
Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.
Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information to third parties. "Sharing" includes disclosing personal information for cross-context behavioral advertising.
Do Not Sell or Share My Personal Information: To exercise this right, please visit our dedicated page:
Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to only that which is necessary to perform the services or provide the goods reasonably expected by an average consumer.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
Exercising Your Rights:
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.
For CCPA/CPRA opt-out requests, we will provide at least two methods for submission, including an interactive web form accessible via the "Do Not Sell or Share My Personal Information" link, and we will not require proof of identity for these requests.
We will honor opt-out requests for at least 12 months.
Do Not Track (DNT) and Global Privacy Control (GPC) Signals:
We strive to respect your privacy preferences. We respond to Global Privacy Control (GPC) signals as a valid request to opt-out of the sale or sharing of your personal information for California residents. We do not currently respond to "Do Not Track" signals.
7. Data Security
We are committed to protecting your personal information. We implement and maintain reasonable and appropriate technical and organizational measures designed to protect the personal information we collect and store.
These measures include, but are not limited to:
Encryption: Using encryption for data in transit and at rest, where appropriate.
Access Controls: Implementing strict access controls and multi-factor authentication to limit access to personal data to authorized personnel only.
Secure Servers: Storing data on secure servers with robust firewall protection.
Regular Monitoring: Continuously monitoring our systems for potential vulnerabilities and attacks.
Breach Notification: Maintaining protocols for promptly identifying, addressing, and notifying affected individuals and authorities in the event of a data breach, as required by law.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
Therefore, we cannot guarantee its absolute security.
8. Our Hosting Platform and Data Security" or "Data Protection Measures.
CloserLives.com is built on the Wix.com platform. Wix.com is 100% committed to data protection. They are aware of privacy regulations being developed worldwide, including the CCPA (California Consumer Privacy Act) and LGPD (Brazilian General Data Protection Law), which are similar to the European GDPR.
Additionally, they stay informed on new guidelines about the use of cookies and similar technologies published by European data protection authorities. These privacy regulations are designed to provide everyone with more transparency about how their data is being used and stored, giving Wix users and visitors greater control over their personal information.
Wix.com provides the technology to protect your personal data and any data related to your site visitors and members. While Wix provides the tools and infrastructure for data protection, we, as the site owners, remain responsible for ensuring your specific data collection and processing practices comply with all applicable laws.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your browsing experience, analyze site traffic, and for marketing purposes, including affiliate tracking.
What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Types and Purposes of Cookies: We use various types of cookies for different purposes, including:
Strictly Necessary Cookies: Essential for the website to function and cannot be switched off in our systems.
Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site.
Functional Cookies: Enable the website to provide enhanced functionality and personalization.
Targeting/Advertising Cookies: Used to build a profile of your interests and show you relevant advertisements on other sites. These may be set by us or by third-party advertising partners.
Affiliate Tracking Cookies: Used to track referrals from our affiliate partners to attribute commissions correctly.
Your Consent and Control: Under GDPR, we obtain your explicit consent for non-essential cookies through a cookie banner or similar mechanism when you first visit our site. You have the right to accept or reject different types of cookies. You can manage your cookie preferences at any time through our cookie consent tool or by adjusting your browser settings. For more detailed information about the cookies we use and how to manage them, please refer to our dedicated Cookie Policy.
How to Contact Us
For purposes of EU data protection law, we, Jennifer David & Leon Gregori, as owners of Closer Lives Inc and Closer Lives Emporium, are the data controllers of your personal information.
If you have any questions or concerns about this Privacy Policy or our data practices, you can get in touch at:
Email: contactus@closerlives.com
Physical Address: Canada
Alternatively, you can fill out our online form here.
We will always aim to reply back to you within 24 hours.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.
We commit to reviewing and updating this policy at least once every 12 months, or whenever there are significant changes in our data collection or processing activities.
When we make significant changes, we will notify you by:
Updating the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically for any changes.
How to Contact Us
If you have any questions or concerns that are not addressed here, you can get in touch by email at:
Alternatively tap the button below to fill out our online form.