Shop Policies for Closer Lives

1. Payment Options

At Closer Lives Emporium, we strive to make your checkout process as smooth and secure as possible.

We accept a wide range of payment methods for your convenience:

• Major Credit/Debit Cards: We accept Visa, Mastercard, American Express, and Discover. All credit and debit card transactions are securely processed through Square, a leading payment processing platform.

• Digital Wallets: For quick and easy payments, we also accept PayPal, Apple Pay, and Google Pay.

Your Security is Our Priority:Please be assured that your payment information is handled with the utmost care.

We utilize industry-standard encryption and security protocols.

We never receive or store your full credit card details; this sensitive information is securely processed directly by our trusted payment partners (Square, PayPal, Apple Pay, Google Pay).

2. Processing & Shipping Times

We understand you're excited to receive your order!

Our process involves two key stages: Processing Time (the time it takes us to prepare your order for shipment) and Shipping Time (the time it takes for the carrier to deliver your order).

• Processing Time: The time needed to prepare an order for shipping varies between items. You will see an estimated fulfillment time for your specific order displayed clearly at checkout. This estimate reflects the time from order placement to when your item is ready to be handed over to the shipping carrier.

• Shipping Time Estimates: Once fulfilled, delivery times depend on your location and the shipping method chosen. The estimates below are for delivery after your order has been processed and shipped. While we do our best to meet these times, they are estimates only and cannot be guaranteed due to factors beyond our control (e.g., customs, postal delays).

1. North America: 3-10 business days

2. Europe: 5-15 business days

3. Australia, New Zealand and Oceania: 10-30 business days

4. Asia Pacific: 10-30 business days

5. Latin America and the Caribbean: 3-10 business days

6. North Africa and the Middle East: 10-30 business days

7. Sub-Saharan Africa: 10-30 business days

• Tracking: All orders include tracking information, which will be provided to you via email once your order's fulfillment has been completed and it has shipped.

• Business Days: Please note that "business days" refer to Monday through Friday and do not include weekends or public holidays.

• Peak Seasons: During peak shopping seasons (e.g., holidays), processing and shipping times may be longer than usual. We appreciate your patience during these periods.

3. Customs & Import Taxes

For international orders, please be aware of the following:

• Buyer Responsibility: Buyers are solely responsible for any customs duties, import taxes, tariffs, or other fees that may be applied by their destination country. These charges are not included in the item price or shipping cost and are levied by your local customs office.

• Customs Delays: Closer Lives Inc. is not responsible for any delays that may occur due to customs processing in the destination country. Customs procedures can vary widely and are beyond our control.

We recommend checking with your local customs office for more information on potential charges and regulations before placing your order.

4. Returns, Exchanges & Cancellations

Your satisfaction is important to us. If you are not entirely happy with your purchase, please review our policy below.

We accept returns, exchanges, and cancellations in adherence to the following guidelines:

Returns & Exchanges

• Contact Us Within: 14 days of delivery.

• Ship Items Back Within: 30 days of delivery.

• Conditions of Return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition (e.g., unworn, unused, with all original tags and packaging intact), the buyer is responsible for any loss in value. This loss in value will be deducted from your refund.

• To Initiate a Return or Exchange: Please contact us at [Your Contact Email/Form Link] within the specified timeframe. We will provide you with instructions on how to proceed.

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days.

Cancellations

• Request a Cancellation Within: 2 days before the fulfillment date.

• To Request a Cancellation: Please contact us as soon as possible at [Your Contact Email/Form Link]. We will do our best to accommodate your request if your order has not yet entered the fulfillment process.

Non-Returnable / Non-Exchangeable Items

Due to the nature of these items, and unless they arrive damaged or defective, we cannot accept returns or exchanges for:

• Custom or Personalized Orders: Items specifically made or customized for you.

• Perishable Products: Such as food or flowers.

• Digital Downloads: Including e-books, software, or digital art.

• Intimate Items: For health and hygiene reasons (e.g., underwear, earrings).

• Items on Sale: All sales are final for items purchased at a discounted price.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately upon delivery, or within 48 hours, with photos of the damage and the packaging.

We will work with you to resolve the issue promptly, which may include a replacement or a full refund.