Shop Policies [Closer Lives Emporium]

 

⪢ Processing times

The time we need to prepare an order varies between items. Delivery estimates for your specific order will be shown at checkout. Our estimates are for fulfillment only and are still subject to country specific postal times.

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⪢ Estimated shipping (after fulfillment time)

North America: 3-10 business days

Europe: 5-15 business days

Australia, New Zealand and Oceania: 10-30 business days

Asia Pacific: 10-30 business days

Latin America and the Caribbean: 3-10 business days

North Africa and the Middle East: 10-30 business days

Sub-Saharan Africa: 10-30 business days

 

We will do my best to meet these shipping times, but cannot guarantee them. All orders are provided with a fulfillment estimate at point of order. All of our items include tracking which will be provided once the fulfillment has been completed.

 

Please note that business days represent Monday to Friday and do not include weekends.

 

⪢ Customs & import taxes

Buyers are liable for any customs and import taxes that may apply. Closer Lives Inc are not responsible for delays due to customs.

Returns & exchanges

Buyers are liable for any customs and import taxes that may apply. Closer Lives Inc are not responsible for delays due to customs.

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⪢ We accept returns, exchanges and cancellations

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation: 2 days before fulfillment date

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⪢ The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:

• Custom or personalized orders

• Perishable products (like food or flowers)

• Digital downloads

• Intimate items (for health/hygiene reasons)

• Items on sale

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⪢ Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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⪢ Sizing details

All items run true to size unless otherwise stated. Sizing details are provided in the listings via slides or in the description. If any further information is required please do not hesitate to contact us directly.

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⪢ Gift wrapping & packaging

Our items are shipped in self-sealing poly mailers with high-adhering adhesive seal strips and UV protecting coating inside. they are resistant to punctures and tampering. Garments are professionally folded and inserted neatly into the package. Larger orders are packaged in a corrugated box. We currently do not offer gift wrapping services.

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⪢ Care instructions

Care instructions are provided in the description. These instructions are provided by our suppliers and are there to provide maximum durability / longevity to the product. We want to ensure the very highest quality is provided and if there is any further information required please do get in touch. Should any problems arise with your item having followed the instructions we will aim to resolve with you and our supplier as soon as reasonably possible.

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⪢ Wholesale availability

We have the ability to provide high volume orders, please contact us directly for more information at contactus@closerlives.com

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⪢ Colors

Due to the nature of production, colors can vary slightly from product flat lay images, these variables may be very small but can occur. We want you to be completely satisfied with your product, if you have any concerns please get in touch and we will do our level best to rectify.

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⪢ Shipping Costs

All shipping / delivery costs are shown in your preferred currency and include tracking on most items. This cost will be shown at the checkout and may be charged per item, if your order includes products from different suppliers. We do offer free shipping options in some cases, this will be presented to you at the checkout.

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⪢ Delivery Times

All delivery times / estimates are shown at point of order. Please be advised that these are estimated times and may vary dependent on supplier availability and postal services. We will always strive to fulfill all orders within the timeframes advertised, if not sooner, however should any issues arise we will do our very best to resolve as soon as we can.

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⪢ Suppliers / Production Partners

We work with a number of verified suppliers / production partners from around the world. The majority are based in the United States, but we also supply from Canada, the United Kingdom, Europe and China.

 

You can find more information on our vendors here.