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Shop Policies
CLOSER LIVES INC | CLOSER LIVES EMPORIUM
UPDATED: 15/03/2025
Payment Options
We accept all major credit/debit cards and all transactions are processed through Square. We also accept payment through PayPal, Apple Pay and Google Pay. We keep your payment information secure and we never receive your card information.
Processing Times
The time we need to prepare an order for shipping varies between items. Delivery estimates for your specific order will be shown at checkout. Our estimates are for fulfillment only and are still subject to country-specific postal times.
North America: 3-10 business days
Europe: 5-15 business days
Australia, New Zealand and Oceania: 10-30 business days
Asia Pacific: 10-30 business days
Latin America and the Caribbean: 3-10 business days
North Africa and the Middle East: 10-30 business days
Sub-Saharan Africa: 10-30 business days
We will do our best to meet these shipping times, but cannot guarantee them. All orders are provided with a fulfillment estimate at point of order.
All of our items include tracking which will be provided once the fulfillment has been completed.
Please note that business days represent Monday to Friday and do not include weekends.
Customs & Import Taxes
Buyers are liable for any customs and import taxes that may apply.
Closer Lives Inc. are not responsible for delays due to customs.
Returns & Exchanges
Buyers are liable for any customs and import taxes that may apply. Closer Lives Inc are not responsible for delays due to customs.
We accept returns, exchanges and cancellations in adherence to the following:
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: 2 days before fulfillment date
The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
● Custom or personalized orders
● Perishable products (like food or flowers)
● Digital downloads
● Intimate items (for health/hygiene reasons)
● Items on sale
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
How to contact us
If you have any questions or concerns that are not addressed here, you can get in touch by email at contactus@closerlives.com.
Alternatively tap the button below to fill out our online form. We will always aim to reply to you within 24 hours.