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Shop policies

CLOSER LIVES INC | CLOSER LIVES EMPORIUM

Updated 15th June 2023

Payment options
We accept all major credit / debit cards and all transactions are processed through Square. We also accept payment through PayPal. We keep your payment information secure and we never receive your card information.

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Processing times

The time we need to prepare an order for shipping varies between items. Delivery estimates for your specific order will be shown at checkout. Our estimates are for fulfillment only and are still subject to country specific postal times.

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Estimated shipping

North America: 3-10 business days

Europe: 5-15 business days

Australia, New Zealand and Oceania: 10-30 business days

Asia Pacific: 10-30 business days

Latin America and the Caribbean: 3-10 business days

North Africa and the Middle East: 10-30 business days

Sub-Saharan Africa: 10-30 business days

 

We will do my best to meet these shipping times, but cannot guarantee them. All orders are provided with a fulfillment estimate at point of order. All of our items include tracking which will be provided once the fulfillment has been completed.

 

Please note that business days represent Monday to Friday and do not include weekends.

Customs & import taxes

Buyers are liable for any customs and import taxes that may apply. Closer Lives Inc are not responsible for delays due to customs.

Returns & exchanges

Buyers are liable for any customs and import taxes that may apply. Closer Lives Inc are not responsible for delays due to customs.

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We accept returns, exchanges and cancellations

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation: 2 days before fulfillment date

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The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items on sale

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Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

How to contact us

If you have any questions or concerns that are not addressed here, you can get in touch by email at contactus@closerlives.com. Alternatively tap the button below to fill out our online form. We will always aim to reply back to you within 24 hours.

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