Trust in the Knowing Ceramic Poetry Mug

Closer Lives accepts a variety of payment methods to ensure a seamless and secure transaction process for our customers.

We accept all major credit and debit cards, with all transactions being processed through Square for added security.

Additionally, we offer the convenience of paying through PayPal, Apple Pay, and Google Pay.

We prioritize the security of your payment information and, as a result, never receive your card information directly.

This ensures that your financial details are always protected when purchasing our travel guides, products, exclusive content, or any other offerings from Closer Lives.

Please see our Shop Policies for other queries.

Buyers should be aware that they are liable for any customs and import taxes that may apply when purchasing items from Closer Lives. Closer Lives Inc. is not responsible for any delays due to customs.

This means that, in addition to the purchase price and shipping fees, buyers may need to pay additional charges imposed by their country's customs regulations upon delivery.

It's important to check the customs policies of your home country to understand potential charges and avoid unexpected costs.

See our Shop Policies for more information.

At Closer Lives, we strive to ensure that the colors of our travel merchandise displayed in our product images are as accurate as possible.

However, due to the nature of production, slight variations in colors can occur, and these differences may be very small but noticeable.

We want you to be completely satisfied with your purchase, so if you encounter any discrepancies or have concerns about the color of the merchandise you receive, please get in touch with us immediately.

We will do our utmost to rectify the situation and address your concerns to ensure your experience with Closer Lives remains exceptional.

At Closer Lives, we believe in delivering only the highest quality products to our adventurous community.

To help ensure that your purchases last as long as possible, we provide detailed care instructions in each product description.

These care tips, sourced directly from our trusted suppliers, are designed to maximize the durability and longevity of your items. We recommend following these instructions closely to maintain the best condition of your products.

If you need any additional information or have specific concerns, feel free to get in touch with us. We're always here to help and ensure you get the most out of your items!

At Closer Lives, we understand the importance of finding the perfect fit, especially for clothing that you'll be using on your adventures.

To make this process easier, all our items are true to size unless otherwise specified.

We provide detailed sizing information within each product listing - either via slides or in the product descriptions - so you can make an informed decision.

If you need further assistance, please feel free to contact us directly for personalized support.

We want to ensure you're fully satisfied with your purchase and ready for your next journey.

The processing time for orders from Closer Lives varies depending on the specific items purchased.

During the checkout process, you will see delivery estimates tailored to your particular order. Please note that these estimates include both fulfillment and transit times.

Typically, it will take us between 2-3 days to fulfill items before shipping.

As soon as your order is fulfilled and shipped, we will provide you with a tracking number from the postal carrier of your destination country.

While we strive to fulfill your orders efficiently, the total delivery time may be influenced by local postal service conditions.

See our Shop Policies for other queries

At Closer Lives, we strive to ensure the timely delivery of any merchandise or products you order from our Emporium.

However, if your item does not arrive by the estimated date, here are the steps you should follow: 1. Check the Tracking Information: First, review the tracking details provided in your order confirmation email. Sometimes shipment updates can shed light on any delays. 2. Contact Closer Lives Support: If the issue persists and you haven’t received updates, please email us at contactus@closerlives.com with your order number and details. We will investigate the delay and assist promptly. 3. Allow Additional Time: Occasionally, delivery may be delayed due to customs, holidays, or other unforeseen circumstances. Please allow a few extra days before getting in touch. 4. Review Return & Refund Policies: Familiarize yourself with our refund and return policies in the rare case that the item is lost or significantly delayed, to understand your options. Your satisfaction is our priority, so don’t hesitate to reach out for assistance at any step.

We appreciate your patience and understanding.

At Closer Lives, all shipping and delivery costs are displayed in your selected currency and include tracking on most items.

The final shipping cost will be clearly shown at checkout.

It's important to note that this cost may be charged per item if your order includes products from different suppliers.

In most cases, we also offer free shipping options to certain destinations, which will be presented to you at the checkout.

This approach ensures transparency and convenience, allowing you to make informed decisions while enjoying our travel content and products.

Please see our Shop Policies for more information.

Closer Lives offers a variety of personalized travel-themed merchandise through a process known as print-on-demand.

This means that each item, whether it’s T-shirts, mugs, posters, or tote bags, is only printed once an order is placed.

This allows us to offer a wide range of designs inspired by our travels without holding large inventories, thus minimizing waste and promoting sustainability.

All designs are created with high-quality prints that capture the essence of our journey and personality, so you can bring a piece of the world, or us, closer to your life!

At Closer Lives, we take great care to ensure that your purchased items are packaged securely and professionally.

All of our shipments are sent in self-sealing poly mailers that feature high-adhering adhesive seal strips and an inner UV-protecting coating.

These mailers are designed to be resistant to punctures and tampering, ensuring that your items arrive safely.

For clothing, each garment is meticulously folded and placed neatly into the package. For larger orders, we use durable corrugated boxes.

Please note that while we aim to deliver your items in pristine condition, we currently do not offer gift wrapping services.

At Closer Lives, we strive to ensure our audience is fully satisfied with their purchases.

If for any reason you are not happy with an item, we offer a comprehensive return, exchange, and cancellation policy: - Returns: Contact us within 14 days of delivery to initiate a return. Once approved, you have 30 days from the delivery date to ship the item back to us.

- Exchanges: If you need to exchange an item, please contact us within 14 days of receiving your order. After approval, return the item within 30 days of delivery.

- Cancellations: If you wish to cancel your order, please request a cancellation at least 2 days before the fulfillment date. Our goal is to make your shopping experience as enjoyable and stress-free as possible, reflecting the same excitement and ease we bring to our travel content.

For any further assistance, please feel free to get in touch.

At Closer Lives, we take pride in offering high-quality products in our emporium store by partnering with several verified suppliers and production partners from around the world.

The majority of our suppliers are based in the United States, ensuring that our products meet stringent quality standards.

However, to offer a diverse and comprehensive selection, we also source from reputable partners in Canada, the United Kingdom, Europe, and China.

This global network allows us to provide unique, high-quality items available to be delivered anywhere in the world.

For more detailed information about our suppliers and production partners, please visit our Partners & Suppliers page.

At Closer Lives, we are excited to offer a range of print-on-demand products that allow you to bring a piece of our travel adventures home with you!

Currently, our selection includes trendy apparel like t-shirts and hoodies, and themed accessories such as mugs and tote bags.

Each item features high-quality prints and exclusive designs inspired by our journeys across various countries worldwide. To purchase any of our print-on-demand products, simply visit our online shop on the Closer Lives website.

Browse through our diverse collection, select your favorite items, and follow the easy checkout process.

Once your order is placed, our print-on-demand partner will handle the production and ship it directly to your doorstep.

By purchasing these products, you not only get to enjoy beautiful and practical travel memorabilia but also support our ongoing explorations and content creation.

Happy shopping, and thank you for being a part of the Closer Lives community!

At Closer Lives, we aim to provide our customers with top-quality products and clothing. If you need to return any items you've purchased, please note the following conditions:

- Buyers are responsible for return shipping costs.

- If the item is not returned in its original condition, the buyer will be responsible for any loss in value.

We strive to make your return process as smooth as possible so you can quickly get back to your daily business! For further details, please feel free to contact us.

See our Shop Policies for other queries.

At Closer Lives, we strive to provide an exceptional experience for all our followers and customers!

However, due to the specific nature of some items, we have a few guidelines regarding returns and exchanges.

We cannot accept returns or exchanges for the following items unless they arrive damaged or defective: 1. Custom or personalized orders 2. Perishable products, such as food or flowers 3. Digital downloads 4. Intimate items (for health or hygiene reasons) 5. Items on sale We believe in the value of our unique offerings and appreciate your understanding.

If you have any questions or concerns, feel free to reach out to us, and we'll be more than happy to assist you!

At Closer Lives, we strive to ensure our products reach you as quickly as possible. The estimated shipping times after order fulfillment are as follows* :

- North America: 3-10 business days - Europe: 5-15 business days - Australia, New Zealand, and Oceania: 10-30 business days - Asia Pacific: 10-30 business days - Latin America and the Caribbean: 3-10 business days - North Africa and the Middle East: 10-30 business days - Sub-Saharan Africa: 10-30 business days We make every effort to meet these shipping timelines, but please keep in mind that actual delivery times may vary based on factors out of our control, such as customs processing and local postal services.

* If you are ordering from the United States, a majority of our items will get to you within 3-5 business days after fulfilment, as most of our suppliers are based there.

Please note that business days represent Monday to Friday and do not include weekends.

Thank you for your understanding and patience!

Yes, Closer Lives can fulfill large orders.

To discuss your specific needs and get more information on our wholesale availability, please contact us directly at contactus@closerlives.com.

We look forward to partnering with you and helping bring your travel-related projects to life!

We want you to be completely satisfied with your purchase. If you're not happy with an item, you can return it within 30 days of receipt for a full refund or exchange. Please ensure the item is in its original condition and packaging. For more details, visit our Shop Policies page or contact us directly.