Closer Lives Inc | Shop Policies
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Logo featuring the text "Closer Lives" with "Jenn & Leon travel & lifestyle" underneath, set against a black background with a white circular outline and a bright light flare.
Logo featuring a shopping cart with the text "Closer Lives Emporium" inside a purple circle.

Shop policies

CLOSER LIVES INC | CLOSER LIVES EMPORIUM

UPDATED: 12/01/2024

Payment Options

We accept all major credit / debit cards and all transactions are processed through Square. We also accept payment through PayPal, Apple Pay and Google Pay. We keep your payment information secure and we never receive your card information.
 

Visa logo displayed on a white background with the brand name in blue letters and a yellow and blue stylized "v" above the text.
Mastercard logo with two overlapping red and yellow circles on a blue background with white text.
Maestro logo featuring white text on a blue and red overlapping circle background.
Logo of delta air lines featuring the company name in white text on a blue background with a red and yellow triangular design on the bottom left.
American express logo featuring white text on a blue gradient background.
Visa electron logo featuring blue and white text with a yellow and orange arc above the word "electron" on a blue background.
Purple button with the "solo" logo featuring a stylized "s" inside a circle.
Apple pay logo featuring a black apple icon followed by the word 'pay' in black, set on a white rectangular background.
Logo of cirrus on a dark blue background, featuring white and light blue stylized text.
Discover card logo featuring an orange sphere and the word "discover" in black text on a white and orange background.
Logo of direct debit featuring a stylized black and white eye-like design on the left and the words "direct debit" in bold on the right.

Processing Times

​The time we need to prepare an order for shipping varies between items. Delivery estimates for your specific order will be shown at checkout. Our estimates are for fulfillment only and are still subject to country specific postal times.

North America: 3-10 business days

Europe: 5-15 business days

Australia, New Zealand and Oceania: 10-30 business days

Asia Pacific: 10-30 business days

Latin America and the Caribbean: 3-10 business days

North Africa and the Middle East: 10-30 business days

Sub-Saharan Africa: 10-30 business days

We will do our best to meet these shipping times, but cannot guarantee them. All orders are provided with a fulfillment estimate at point of order. All of our items include tracking which will be provided once the fulfillment has been completed.

Please note that business days represent Monday to Friday and do not include weekends.
 

Customs & Import Taxes

Buyers are liable for any customs and import taxes that may apply. Closer Lives Inc are not responsible for delays due to customs.

Returns & Exchanges

Buyers are liable for any customs and import taxes that may apply. Closer Lives Inc are not responsible for delays due to customs.

​We accept returns, exchanges and cancellations in adherence to the following:

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation: 2 days before fulfillment date
​
The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:

●  Custom or personalized orders
●  Perishable products (like food or flowers)
●  Digital downloads
●  Intimate items (for health/hygiene reasons)
●  Items on sale

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

How to contact us

If you have any questions or concerns that are not addressed here, you can get in touch by email at contactus@closerlives.com. Alternatively tap the button below to fill out our online form. We will always aim to reply back to you within 24 hours.

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