Privacy policy 

Closer Lives Inc Privacy Policy - updated 26th April 2023

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Jennifer David & Leon Gregori are based in Canada and have been selling various products on their website since 2021. They sell mainly to buyers in the United States, Canada, and the United Kingdom, but also offer their items for sale world-wide. Their store, Closer Lives Emporium, is part of a new company which is constantly evolving its range and uses third-party shipping providers to fulfil its orders. They use Google Cloud to host some of their buyers’ personal information.

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The GDPR requires that Jennifer & Leon provide certain information to their buyers in their privacy policy, including:

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• the personal information they collect

• the legal bases they rely on to collect, use, and share personal information

• the third parties with whom they share personal information

• the length of time they keep personal information

• if they are transferring personal information outside of Europe (for example, if they move their business and continue to sell to buyers in Europe, or use a third party provider located outside of Europe, or use Google Cloud to host some of their buyers’ information), how the transfer will be handled

• their buyers’ rights regarding their use of their personal information

• how their buyers can contact them with privacy-related requests

 

Based on these GDPR requirements, here is our privacy policy in full:

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through www.closerlives.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy, Facebook, Instagram or any third-party services you may otherwise access.

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1. Personal information we collect 

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To fulfil your order, you must provide us with certain information (which you will have authorized to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example), if you contact us directly.

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2. The legal bases we rely on to collect, use, and share personal information 

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We rely on a number of legal bases to collect, use, and share your information, including:

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• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

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3. The third parties with whom we share personal information 

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Information Sharing and Disclosure -

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, such as follows:

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• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

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4. The length of time we keep personal information

 

Data Retention –

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We will generally keep your data for the following time period: 4 years.

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5. If transferring personal information outside of Europe, how the transfer will be handled

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Transfers of Personal Information Outside the EU –

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

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6. Our buyers’ rights regarding our use of their personal information and their contact details

 

Your Rights –

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We will describe these rights below:

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• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

How to Contact Us

For purposes of EU data protection law, we, Jennifer David & Leon Gregori, as owners of Closer Lives Inc and Closer Lives Emporium, are the data controllers of your personal information. If you have any questions or concerns, you can get in touch at contactus@closerlives.com. Alternatively, you may mail us at: 21117 Concession 5, North Lancaster, Ontario, Canada, K0C 1Z0, or use the contact form on our contact page.

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